Refund Policy

Purchased or rented items may be returned for a refund within 30 days (30 days from ship date or the start date of classes, whichever gives you more time). Items must be in the exact condition they were in when received.

• Shrink-wrapped items cannot be returned if the wrapping is broken unless the items are defective.
• We cannot accept items for return if access codes/cards have been opened/scratched off or the pull tab torn or if CD-ROM or software package seals are broken.

Follow these steps to return an item for a refund.

• Sign in to your My Account at the Online Bookstore
• Click on My Orders and select the appropriate order.
• Click on the Return Items button to see a full list of all items that are eligible for return.
• Select Print Label & Complete Return to submit your information.
• Print out your label (if you choose the pre-paid UPS shipping label) and packing slip to include with your return shipment.
• The cost of the Prepaid UPS label will be deducted from your refund.
  • If you use a different method, please obtain tracking information as we cannot be responsible if the package is lost or damaged when shipped via another carrier.
• If the return period has passed, the books will not show as eligible for return/refund. You may contact Customer Service for more information.
• NOTE: We cannot process exchanges – if your needs change, the original item(s) may be returned under the refund policy detailed above and a new order placed.

Refunds are made to the original form of payment.

• Credit and debit card refunds usually post to your card 3 - 7 business days after the return has been checked-in by our warehouse. This is the timeframe for PayPal as well.
• Financial Aid/Book Voucher refunds are usually added back to your account within 24 - 48 hours of check-in (whether they show as available is based on the original expiration date for those funds).

Marketplace Purchases

• Cannot be returned to our Distribution Center for processing/refunds.
• You must contact the seller for return arrangements.
• Permission to return is solely at the discretion of the seller.
• If the request to return is due to an error on the seller’s part, they are responsible for resolving the matter.
• If the seller fulfilled the order correctly, it is their choice to accept the return or not.
• You may contact the seller for instructions by logging in to the My Account section of our website. The seller contact link is displayed on your order below the item title when you select the order in My Orders.

eBooks

To be considered for a refund, your digital purchase must meet all of the following criteria:

• You purchased your eTextbook/Courseware within the last 2 weeks.
• You have not viewed or printed more than 20% of your eTextbook.
• You have not revealed or used any access codes for any online resources/courseware.
• You are not returning an eTextbook from one of the publishers in our Return Policy Exceptions.

Abuse of Return Policy: eCampus reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Return Policy Exceptions

Titles purchased from the following publishers will follow the return policies outlined below.

Cengage & Cengage Unlimited Policy:

• You may request a refund within 14 days of your initial purchase of access code/courseware.

Oxford University Press Return Policy:

• You have not viewed or printed more than five percent (5%) total of the eTextbook.
• You may request a refund for eTextbook purchase within 14 days of your initial purchase.

Pearson Courseware & Pearson+ Return Policy:

• You may cancel your Pearson+ subscription or request a refund of access code/courseware within 14 days of your initial purchase.